Conference Agenda

Preconference | Wednesday, April 18, 2018

Registration

11:00 a.m. – 12:00 p.m.

Preconference Sessions

12:00 p.m. – 1:15 p.m.

Patient Advocate ConferenceThe New World of the Empowered Consumer

Anne Llewellyn, RN-BC, MS, BHSA, CCM, CRRN, Nurse Advocate
Trisha Torrey, Founder and Director of the Alliance of Professional Health Advocates

Today’s disruptive health care industry has become complex, fragmented and costly. As consumers are bearing more and more of the cost for their health care, they realize they need to become empowered consumers. This session will look at the emerging practice of patient advocacy as an essential service ensuring people have a voice in their care and the tools they need when thrust into the healthcare.

  • Explain the various advocacy models that make up the practice of patient advocacy
  • Review the role and functions of professional patient advocates
  • Share case studies to demonstrate the success consumers can achieve when an advocate is employed by the consumer to assist them in navigating the complex world of healthcare
  • Provide resources professional can use choosing to specialize in the emerging field of patient/health advocacy

Case Studies Workshop The Use of Technology/Data in the Practice of Care Management

Mary Ellen Gervais, PhD, RN, CCM, President Hyacinth Health Consulting
Diane Creal, RN, MS

The workshop is designed for care management leaders who are key decision-makers about the purchase of technology, the design of data analytics and the integration of analytics in the practice in their organization.

Guided discussion topics include:

  • Data Sources
  • Service Sites
  • Integration/Interoperability
  • Data and CM Workflow

Preconference Sessions

1:15 p.m. – 2:30 p.m.

Patient Advocate ConferenceBridging the Relationship Between Providers, Policy and Care Coordinators

Suzanne J. Fiscella, PA-C, MS

The Physician, Physician Assistant and Nurse Practitioner are essential assets to medical treatment. As advocates enter the healthcare arena, it is imperative that providers, patients and their advocates establish a trusting communication that leads to excellent outcomes. This working relationship creates clarity, choice, confidence, compliancy and peace of mind. Today, medical providers are under severe pressure to work for large healthcare corporations, seeking employment benefits and the ability to pay off student loans.

  • Recognize how medical providers can best utilize care coordinators
  • Discern the value of patient advocates to various medical specialties
  • Demonstrate the effectiveness and tools needed to advocate for the care coordination professional in government and administrative policies.

Case Studies Workshop The Use of Technology/Data in the Practice of Care Management Continued

Mary Ellen Gervais, PhD, RN, CCM, President Hyacinth Health Consulting
Diane Creal, RN, MS

The workshop is designed for care management leaders who are key decision-makers about the purchase of technology, the design of data analytics and the integration of analytics in the practice in their organization.

Guided discussion topics include:

  • Data Sources
  • Service Sites
  • Integration/Interoperability
  • Data and CM Workflow

Refreshment Break with Exhibitors

2:30 p.m. – 2:45 p.m.

Preconference Sessions

2:45 p.m. – 4:00 p.m.

Patient Advocate ConferenceEthical Dilemmas Faced by Patient Advocates

Connie Sunderhaus, RN-BC, CCM

Patient Advocates have always been aware of ethical standards, but as the field of Patient Advocacy grows, a deeper understanding of ethical principles is imperative. This session will examine how ethics affects Patient Advocates and their clients. The patient may not be the only consideration for the professional Patient Advocate.

  • Understand the principles of ethics as it applies to the Patient Advocate
  • Learn how to confront issues that may seem unethical
  • Examine practical ethical scenarios that Patient Advocates face
  • Discover how to act in an ethical manner, even if you seem to be the only ethical person in a situation

Case Studies Workshop The Use of Technology/Data in the Practice of Care Management Continued

Mary Ellen Gervais, PhD, RN, CCM, President Hyacinth Health Consulting
Diane Creal, RN, MS

The workshop is designed for care management leaders who are key decision-makers about the purchase of technology, the design of data analytics and the integration of analytics in the practice in their organization.

Guided discussion topics include:

  • Data Sources
  • Service Sites
  • Integration/Interoperability
  • Data and CM Workflow

Preconference Sessions

4:00 p.m. – 5:15 p.m.

Patient Advocate ConferenceMedical Coding for Patient Advocates

Connie L. Zeller,BA, CPC, CCS-P

As a Patient Advocate you may not realize how much medical coding and billing affects your work. In October of 2015, the ICD-10-CM diagnosis code set was implemented. The promise of improved specificity has made medical diagnosis and billing much more transparent. But has it worked?

In this session, you will learn:

  • The advantages of the diagnosis code set and the increased specificity
  • The disadvantages and where the specificity fall short
  • How medical coding and billing affects your patients
  • What you need to know to be a more informed Patient Advocate

Case Studies Workshop The Use of Technology/Data in the Practice of Care Management Continued

Mary Ellen Gervais, PhD, RN, CCM, President Hyacinth Health Consulting
Diane Creal, RN, MS

The workshop is designed for care management leaders who are key decision-makers about the purchase of technology, the design of data analytics and the integration of analytics in the practice in their organization.

Guided discussion topics include:

  • Data Sources
  • Service Sites
  • Integration/Interoperability
  • Data and CM Workflow

Preconference Adjourns

5:15 p.m.

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